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Property Manager

About the job

Valour Group is an integrated team of companies that operate, develop, and construct residential and commercial real estate. We are a part of a collaborative group of real estate-based companies, known as One Real Estate Enterprise, with a diversity of offerings such as real estate investment, developments, construction, property management, vacation rentals, and a nationwide real estate TV show.

General Responsibility

Reporting to the Director, the Property Manager is fully responsible for managing the overall operations of the properties including commercial, residential, and short- term rentals.

The Property Manager is responsible for coaching & developing their team including the Property Administrators, Resident & Leasing Experience Coordinators, and Building operations and facilities team. The Property Manager is accountable for driving the financial goals and developing talent while having all properties in his/her market meet all quality standards. They will also be responsible for building local strategies to manage performance by knowing their Team Members, Customers/Residents, markets & communities.

In their role, the Property Manager is responsible for creating and maintaining alignment and collaborative relationships.


Customer Service:

  • Ensure that a superior level of co-operation, service and support is provided to residents and tenants.
  • Ensure building standards are maintained to a high level and building staff and contractors perform their duties in a professional manner.
  • Resolve resident complaints and concerns in a timely fashion with a view to driving Resident retention through a superior level of customer satisfaction.
  • Ensure site-level staff receive support and training to be successful at achieving Valour Management Standards.

Operations and Leasing:

  • Oversee and manage assigned property management functions to improve efficiency and reduce operating costs.
  • Inspect the properties on a weekly/daily basis to monitor performance & ensure properties are maintained Valour Management standards.
  • Propose and discuss possible renovations or improvements.
  • Ensure that work has been satisfactorily completed and approve invoices.
  • Ensure standard processes & procedures in place to resolve issues relating to repairs and maintenance in a timely fashion.
  • Coordinate after-hours emergencies as required.
  • Responsible for maintaining & negotaiting renewals and setting occupancy/vacancy levels and targets.
  • Have knowledge of market rents and ability to set asking rents based on market conditions.
  • Have working knowledge of legislation pertaining to the Rental Housing Industry, Human Rights Code and Labor Standards Act

Leadership and Management:

  • Directly manage team including Property Administrators, Resident & Leasing Experience Coordinators, Building operations and facilities team
  • Responsible for planning, assigning, and directing work; for interviewing, hiring, and training Team Members; Team Member relations; mentoring and coaching.
  • Responsible for ensuring that Team members fulfill their responsibilities when providing timely and accurate information to other departments as requested (e.g., Asset Management, Capital & Development, Customer Experience, Finance, HCM, Marketing, etc.)
  • Analyze and resolve work problems or assist Team Members in solving work problems.
  • Initiate or suggest plans to motivate workers to achieve work goals.


  • Accountable for delivering the financial results and Key Performance Indicators (KPIs) against targets; overall financial and administrative review of assigned properties.
  • Review weekly vacancies/ availability reports; Review rents to ensure “minimum” market value.
  • Oversee collection of rents and tenant recoveries.
  • Responsible for ensuring rent rolls are accurate.
  • Review and approve leases and renewal leases.


  • A minimum of 2 years of directly related work experience as an Administrative Assistant, Receptionist or in a similar capacity required.
  • Excellent computer skills, with working knowledge of Microsoft Office Suite.
  • Advanced knowledge of merge functions using Word, Excel, and Adobe.
  • Knowledge of office technology including printers, photocopiers, fax machines, multi- channel telephone systems and postage machine.
  • Exceptional communication skills both verbal and written.
  • Excellent multi-tasking and organizational skills.
  • Demonstrated customer service experience delivering exceptional customer experience in an administrative environment.
  • Excellent time management skills, capable of working in a fast-paced environment, performing ad-hoc administrative duties, as required.

What we offer

We are a work environment that cares about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. At Pro Funds Mortgages / Valour Group, you will have the ability to make a difference and have a lasting impact. We are committed to continuous learning and professional development with excellent opportunity for advancement within the organization.

  • Join a dynamic, collaborative, high performing team of professionals.
  • Work in a modern, spacious office, with impressive amenities.
  • Excel with opportunities professional development and career advancement.
  • Participate in frequent employee engagement events.
  • Receive a competitive salary and health benefits plan.

Pro Funds Mortgages and Valour Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.